Shipments and returns

Your package shipment

Southern Gem Displays Limited offers a 30 day exchange or refund policy on any of our products purchased online, provided it is returned in a pristine condition with the original purchase receipt and packaging,. Please insure your return package against loss in transit. Southern Gem Displays Limited cannot take responsibility for lost packages, or for receiving packages that are damaged while in transit.
In order to cover costs all refunds are subject to a £10.00 administration charge.

All returned goods should be sent to, 

Returns Section
Southern Gem Displays Limited
Unit 1 Honeycrest Industrial Park,
Lodge Road,
Staplehurst,
Kent, TN12 0RX 
 
 

Items may either be mailed back to us or brought into our office. Your refund will be credited to your credit card. Certain items, however, may not be returned including Special Orders i.e. items that have been custom made that we do not normally stock.

Your statutory rights are not affected.

Delivery times
Southern Gem Displays Limited will Contact you by email with confirmation of your order, estimated delivery time and tracking reference number. 

Delivery times are normally between 4 - 6 days from payment, however this may differ due to stock levels and seasonal periods. Please contact Southern Gem Displays Limited direct for urgent requests.

Product Availability
At Southerngem.com we strive to process your order in a timely manner. Occasionally, high demand may cause certain items to be out of stock, especially during seasonal peak periods. If an item you have ordered is not in stock, we will contact you immediately to discuss alternative arrangements.